Refund Policy
Last updated: 31 May 2026
This Refund Policy explains how cancellations and refunds work for CafOS subscriptions and one-time purchases. It applies alongside our Terms of Service. The Service is operated by Jonathan Rashed, a sole proprietor established in the European Union.
Your EU right of withdrawal. If you are a consumer in the EU, you have the right to withdraw from a purchase within 14 days without giving a reason. Because CafOS delivers digital content immediately, by purchasing you may be asked to consent to immediate access and acknowledge that your withdrawal right ends once the service has been fully performed. Where that consent has not been given, your 14-day right applies.
1.Purchases through app stores
Most subscriptions (Premium at €4.99/month) and one-time purchases (Lifetime at €39) are made through the Apple App Store or Google Play. Refunds for these purchases are processed by the relevant store under its own refund policy:
- Apple — request a refund at reportaproblem.apple.com.
- Google Play — request a refund through your Google Play order history.
We are happy to help you with the process, but the final decision on store-processed refunds rests with the platform.
2.Purchases made directly from us
For purchases made directly through CafOS (not via an app store), you may request a full refund within 14 days of purchase, subject to the EU right of withdrawal described above. Approved refunds are issued to your original payment method.
3.Subscription cancellations
You can cancel an auto-renewing subscription at any time. Cancellation stops future renewals; you keep access to Premium features until the end of the current billing period. To avoid being charged for the next period, cancel at least 24 hours before it renews through your app store account settings. We do not provide pro-rated refunds for partial periods unless required by law.
4.Lifetime purchases
The €39 Lifetime plan is a one-time purchase. It is covered by the 14-day right of withdrawal above. After this period, Lifetime purchases are generally non-refundable, except where a refund is required by applicable consumer-protection law.
5.How to request a refund from us
For purchases made directly from us, email [email protected] with your account email and the date of purchase. We aim to respond within 5 business days, and approved refunds are normally processed within 14 days of approval.
6.Contact
Questions about refunds or cancellations? Email [email protected].